Thank you for shopping with us. We are committed to delivering your children’s toys safely, efficiently, and on time. This policy provides a complete overview of our shipping process, from payment confirmation to final delivery, and applies to all eligible destinations listed below unless otherwise specified.
1. Payment Confirmation
Once your order is authorized and verified, we will promptly send a confirmation email. This email officially confirms that your order has been successfully placed and has entered our processing stage.
2. Order Processing Time
For all eligible destinations, processing usually takes 1–2 business days, excluding weekends and holidays. During this period, our team carefully inspects, prepares, and packages your toys to ensure they arrive in perfect condition.
3. Shipping Methods, Timeframes & Rates
We primarily use Standard Tracked Shipping through reliable local and regional logistics partners. For eligible destinations, Expedited Shipping options may be available at checkout. Our system automatically selects the best logistics option based on the sales platform, item size and weight, and delivery address.
| Shipping Method | Eligible Destinations | Processing Time | Shipping Time | Total Estimated Delivery | Shipping Fee |
|---|---|---|---|---|---|
| Standard Tracked Shipping | Primary service regions listed in Section 4 | 1–2 business days | 7–14 business days | 8–16 business days | $6.99** flat rate for orders under **$59.00; free for orders of $59.00 or more |
Note: If Expedited Shipping is not displayed at checkout, it is not available for your destination.
Important Note: Order charges cover product costs and shipping fees where applicable. Customers are not responsible for import fees, duties, or VAT. Any such charges will be borne by us.
4. Eligible Destinations & Regional Service
- United States
- United Kingdom
- European Union
5. Shipping Rates
- **Orders under $59.00:** $6.99 shipping fee.
- Orders of $59.00 or more: Free standard shipping.
- Expedited Shipping: Rate calculated at checkout where available.
- Import duties, customs fees, VAT: Customers are not responsible for any import fees, duties, or VAT. Any such charges will be borne by us.
6. Logistics Matching & PO Boxes
Our system automatically selects the best logistics option based on the sales platform, item size and weight, and delivery address. If your address includes a PO Box, we will review whether the selected carrier can deliver to it. If the chosen method cannot deliver to a PO Box, the order may be flagged as abnormal, and our customer service team will contact you promptly to update the address or cancel the order.
7. Tracking Your Order
After dispatch, we will email you a shipping notification with a tracking number. Tracking updates typically appear within 72 hours of receiving this email.
You can use the “Track Order” feature on our website for detailed shipment information. If no updates are visible, please contact us by email for assistance.
8. Possible Causes of Delay
Tracking updates may be delayed due to circumstances beyond our control, including:
- Weather disruptions: heavy rain, tornadoes, floods, earthquakes, etc.
- Local factors: strikes, statutory holidays, major international conferences, or other regional events.
- Peak season challenges: flight or personnel shortages, or local logistical constraints.
We advise customers to consider these possibilities when planning for receipt of their orders. We will make reasonable efforts to notify you of any significant delay affecting your shipment.
9. Contact Us
For shipping policy questions or order concerns, please contact us:
Address: UNIT 60, 3/F, YAU LEE CTR, NO. 45 HOI YUEN RD, KWUN TONG, HONG KONG
Telephone: +852 8056 4348
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)